Associate Customer Success Manager
What you'll do
As an Associate Customer Success Manager, you'll support, and eventually own, a portfolio of accounts end to end. From first login through renewal, your job is to make every customer's experience with DoWhatWorks genuinely delightful, and to turn that delight into outcomes.
- Own the day-to-day relationship for a portfolio of established accounts
- Run client meetings end to end and manage administrative communication
- Guide new customers through onboarding and adoption of key features
- Track engagement metrics and document qualitative feedback
- Nurture and flag quiet or at-risk accounts early
- Support renewals and expansion opportunities
Who you are
- Bachelor's degree preferred
- 1 to 2 years in customer success, account management, or a client-facing role (SaaS a plus)
- Strong communication and interpersonal skills
- Detail-oriented and organized, able to focus on narrow problems with an eye on the bigger picture
- Able to manage competing priorities at speed
- Self-starter with a growth mindset and high levels of initiative
- Experience in remote work environments preferred
- Experience in fast, iterative environments preferred
- A kind, collaborative team player
DoWhatWorks is an equal opportunity employer.
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