"Free" vs. $0

Subscription brands often offer new customers a free-trial period. They hope you love the service and continue as a paying customer.

Getting customers to pull out their wallet and signup with payment info is tricky.

We see brands test questions like: 

• How long should the free trial last?
• Do you display duration of a free trial?
• What Call-To-Action language to use in a free trial?
• Whether and where to display price?
• Where to place the Call-To-Action button?
• When to start collecting user information?
• What to include with the free trial?

We've also seen companies test which version of "free" gets more people to signup: $0 or free

The Experiment

Spotify ran two variants on plan card pages.

‍Variant A: Use the word "free" for each trial period.

Variant B:  Substitute $0 for the word "free."

Who do you think won?

DoWhatWorks customers: Click here to see the outcome in your dashboard.‍

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